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BILL JACKSON
OBJECTIVE
A position with a
progressive company that will benefit from my strong project management and
troubleshooting skills, utilize my experience and extensive technology training
to analyze, design, solve problems, and accept new challenges to provide a
significant contribution to meeting goals and overall company growth.
SUMMARY
Over fifteen years as
a self-motivated, successful business owner. Twelve years working with Windows
operating systems and desktop computers. Experienced as a network engineer at Bank of America in the building,
configuring, installation and rollout of approximately eighty servers, one
hundred fifty desktops, and thirty laptops. Six months in desktop support,
troubleshooting and resolving software, hardware, configuration, and network
issues. Strong background managing multiple projects concurrently. Detail oriented
with integrity and a strong work ethic.
TECHNICAL SKILLS
Operating
Systems MS DOS, Windows
3.1, 3.11 for Workgroups, 95, 98, Windows NT 4.0 Workstation, NT 4.0 Server,
Windows 2000 Professional, 2000 Server, 2000 Advanced Server
Software MS Office
Applications (Word, Excel, Outlook, PowerPoint), MS IE 5.0, 5.5; Netscape,
Norton Anti-Virus Corporate Edition, Winzip, Ghost,
MS Exchange Server 2000, Adobe Acrobat, Executive Software Diskeeper
Hardware Servers:
Compaq Proliant models including 1850, 3000, 5500, 7000, 8000, ML 530, ML 570,
CL 380 (cluster). All Compaq Deskpro series, IBM
300GL, IMB Thinkpad laptops, Dell laptops.
PROFESSIONAL EXPERIENCE
Network Engineer Bank of
- Assembled server components
according to specifications outlined for controllers, hard drives, RAM,
NICs, processors, modems, etc. Confirmed server component functionality
and configuration.
- Proficient using Compaq Smart
Start server setup utility for firmware upgrades and drive array
configurations RAID 1, 5, 0+1.
- Installed Windows 2000 Server,
Professional, NT 4.0 Server, Workstation, via automated build process.
- Installed and configured
additional software depending on server type. (domain controllers, file
and print, SMS servers, SQL server, bridgehead servers, etc.
- Configured IP services including
DNS, WINS, DHCP, and NIC teaming.
- Deployed finished servers into
production environment.
- Performed assessment of
approximately 800 desktop computers for purpose of upgrading.
- Built new desktop computers in lab
and deployed to remote locations. Discovered and saved user specific
information and data to network servers. Installed new desktop operating
system and software, configured for end user and restored user specific
data from servers.
- Deployed additional user required
software via
- Installed printers, mapped drives
and finalized miscellaneous user settings.
- Maintained network in test lab with
30 servers and 10 desktops
- Worked in desktop support group
running trouble tickets, troubleshooting and resolving all desktop issues.
- Worked with technical writing
staff to complete document standards-based installation procedures in a
WAN environment.
- Participated in three rollout
projects including servers, desktops, and laptops.
Contractor/Owner
- Designed and bid home improvement
projects.
- Extensive project planning and
budgeting experience.
- Performed all aspects of improvement
projects from planning to completion.
- Worked closely with homeowners to
produce customer satisfaction.
CERTIFICATIONS
·
Microsoft
Certified Systems Engineer, Windows 2000 (MCSE#2493442)
·
Microsoft
Certified Professional
·
CompTIA Network+ Certified Professional (Comp#10560833)
·
CompTIA A+ Certified Professional
EDUCATION
Southern
Installing, Configuring, and Administering Microsoft Windows
2000 Professional
Installing, Configuring, and Administering Microsoft Windows
2000 Server
Implementing and Administering a Microsoft Windows 2000
Network Infrastructure
Implementing and Administering a Microsoft Windows 2000
Directory Services Infrastructure
Designing a Microsoft Windows 2000 Directory Services
Infrastructure
Installing, Configuring, and Administering Microsoft
Exchange 2000 Server
Designing and Deploying a Messaging Infrastructure with
Microsoft Exchange 2000 Server
University of
Texas 1971-1972