PO. Box 30158
Los Angeles, Calif. 90030
Telephone (213) 485-4028
Ref # 6.4

November 6, 1996

Dear Marsha:

I hope this letter finds you and your incredible staff at Landmark in the best of health. I miss my frequent visits to the center and the energy that is always present. So much has happened since I completed the Forum three years ago. As you know, my focus has been to transform the police service in the Wilshire Area of Los Angeles. It wasn't until I completed the Forum that I started to accomplish breakthroughs in this area. The Forum provided me the tools and insights to overcome resistance we experienced along our journey As you know, our station was honored with the 1994,1995 Eureka Quality Awards for Service and Productivity by the California Council for Quality and Service. This is a most unpredictable award for a police station to receive in view of the present environment. So much of what I and others learned in the Forum made the difference that launched us beyond what I thought was possible for police service. There are so many stories of exemplary service and innovation as a result of the Forum that I continue to be so thankful of the level of training you provide to our people.

It is my understanding that we have approximately 200 Los Angeles police officers who have completed the Forum. It seems as though wherever I go these graduates are actively involved in altering their environments as a result of what they have learned in the Forum. It is difficult for me to imagine what my life would be like without having this valuable training. It has affected so many aspects of my life in a powerful way. I don't know how many people it takes to create a critical mass for change in an organization; however I know that we we well on our way to changing police service in Los Angeles as a result of the training that Landmark has provided.

Please give my warmest regards to all of your staff and volunteers who make the Forum available in our City.

Very truly yours,

John P. Mutz, Captain

Area Commanding Officer

Wilshire Community Police Station